TERMS & CONDITIONS

Please read the following terms and conditions before placing an order on this website. This website is operated by Personalised Football Gifts. Personalised Football Gifts reserves the right, at any time, to modify these conditions of sale. If you do not accept any of the terms specified below, you should not continue using this website.
 

ORDERING:
By placing your order you agree to the following conditions of sale:

• Only adults over the age of 18 are permitted to purchase items.
• The users of the products and website must use both in the spirit of the company and always in an appropriate manner.
• You agree never to create, email, purchase or print any item which will deceive, offend, harm, threaten, mistreat, defame or misrepresent any person, company, institution or the like or item associated with them.
• By uploading a photo you certify that you have the necessary rights to use and print it.
• You agree never to use any product to falsely obtain credibility, identity of you or others nor to purport in anyway to falsely associate yourself with others.
• You agree never to abuse the site, products or company in any way likely to cause offence to them.
• You agree to refrain from using language, photographs and the like in association with this website and products which may cause offence to the company, its employees and any member of the public.

We may refuse to accept your order if:

• An item is out of stock or unavailable.
• Payment has not been successfully authorised.
• Any personalisation has use of inappropriate language or photographs.
• There has been a product description or pricing error.

PRICING
All prices are in pounds sterling. All prices include VAT (where applicable) at the current rate. We reserve the right to display the price exclusive of VAT, but will always display VAT separately and include it in the total price.

All prices displayed on Personalised Football Gifts are correct to the best of our knowledge and are maintained and reviewed regularly. In the unusual occurrence of a price being displayed incorrectly, we will inform the client of the error within 7 days of the purchase being made, where we will allow the client to either cancel the order or pay the additional cost.
 

DISCOUNT CODES
Discount codes are distributed via various promotions throughout the year. Discount codes apply to internet orders only and can not be applied to a purchase once the payment is completed. Personalised Football Gifts reserves the right to prevent discount codes being used against certain products. Only one discount code can be used per order. Once a discount code has expired it is no longer valid.
 

DELIVERY
Visit our Delivery page for full details on delivery costs and times.
 

DEALS & OFFERS
2 for £10 offer - Only one zero cost item is allowed for each gift bought. We reserve the right to cancel or revise any purchases that do not comply with this offer. Please note this offer can not be used in conjunction other discount or offer.

*Loyalty points are not awarded on purchases from this site.
 

CANCELLATIONS
For most items, you have the legal right to cancel your order within 7 working days of receiving the goods. However, this does not apply to personalised items which we have made or customised specifically for you. If you wish to cancel your order you must inform us prior to the order being processed and dispatched. Where goods have already been dispatched to you, the goods must be returned to us in accordance with the 'Returns and Exchanges' section below.

Cancellations can only be accepted on personalised products if work on your order has not commenced. Due to the fast turnaround, customers are advised that production for the majority of personalised products begins immediately. Customers wishing to cancel an order should contact us immediately.
 

REFUNDS, RETURNS & EXCHANGES
Due to the personalised nature of our products, we are not able to offer refunds or accept returns/exchanges on any personalised products, unless the item you receive is damaged or defective, or if there has been an error on our behalf. We provide our customers with various opportunities to check and confirm all personalisation and inputted information - Please check your order on screen and the confirmation email carefully as we cannot refund products which have been spelt incorrectly.

The item(s) must be returned in the condition in which you received it within 30 days of delivery. Due to the individual nature of personalised goods, they cannot be re-sold, and we therefore do not accept returns if you have changed your mind.

Returns should be sent to: Returns Department, Personalised Football Gifts, Unit 12, Weardale Business Centre, Martin Street, Stanhope, Co. Durham, DL13 2UY. The customer is responsible for returning items to Personalised Football Gifts. Personalised Football Gifts can not be held accountable for returned items which go missing during transit. We recommend customers use a Recorded / Signed for delivery service.
 

CUSTOMER SERVICE
The best way to resolve any complaint is to email us at sales@personalisedfootballgifts.co.uk. They will ensure any issues are investigated / rectified immediately. If you are not satisfied with the outcome of an enquiry, please send details of your complaint to: Complaints, Personalised Football Gifts, Unit 12, Weardale Business Centre, Martin Street, Stanhope, Co, Durham, DL13 2UY, making sure to quote your name, order number, the nature of the complaint and the member of staff you dealt with. We will respond to your complaint within 5 working days of receiving your letter.

Similarly, we would love to hear any positive feedback you may have – simply email us at sales@personalisedfootballgifts.co.uk.
 

DATA PROTECTION
We respect your privacy without exception. We do not divulge information to anyone. Personalised Football Gifts promises never to willingly or knowingly pass on any of the details provided by any customer at any time, ever. For further details, please view our Privacy Policy.
 

LIABILITY
By Ordering with Personalised Football Gifts:
1. You agree to use the site, its products and services entirely at your own risk and the company and/or its employees or representatives will not be responsible for damage or consequential damage of any type.
2. You agree to completely indemnify Personalised Football Gifts, its employees and all related companies against any claims, harm, consequential damage or the like associated with your use of this site or any Personalised Football Gifts products.

The total liability of Personalised Football Gifts for any claim whatsoever in connection with the Personalised Football Gifts website shall be limited to the price paid for the product. We have tried to ensure that the descriptions and images used on all marketing material are accurate. However, images are intended to give a general idea of the products described and do not form any contract between the purchaser and / or recipient and Personalised Football Gifts. We try to keep website images current but due to the nature of football this is not always possible. The finished product (your personalised gift) will always reflect any changes in manager and/or player additions providing they have been approved by the club.
 

CONTACT DETAILS
Opening Hours 

• Monday to Thursday: 9am – 5pm
• Friday: 9am – 4pm 

Closed Weekends and UK/England Bank Holidays

Email: sales@personalisedfootballgifts.co.uk

Address: Custom Gateway Ltd
Pinewood Court,
Larkwood Way, Macclesfield, 
SK10 2XR,
United Kingdom

Address: Personalised Football Gifts
Unit 12, Weardale Business Centre,
Martin Street, Stanhope,
Co. Durham,
DL13 2UY,
United Kingdom

Last Updated 01/10/2019

Personalised Football Gifts reserves the right to withdraw any products from the Website and may, in its sole discretion, refuse to process an order for any reason at any time.

Custom Gateway Ltd trading as Personalised Football Gifts